FAQ

We've worked with many customers in many situations over the years, and if there's anything we've learned, it's that no two autobody jobs are alike.  Still, there are some common questions that we hear on a regular basis.  Find the answers below!  If you want to ask a question that isn't listed here, please feel free to contact us to speak with a technician today.
 

My vehicle has been in an accident.  Can it be repaired to “like new” condition, or should I just buy a new vehicle?

This will depend on the damage sustained.  Ultimately, deciding whether to replace or repair your vehicle is entirely up to you.  But for our part, yes, we can fix anything and make it look as good as or better than it did before!  Both structurally and aesthetically, your vehicle can be repaired, and our expert team has handled some of the most difficult jobs imaginable over the years with stunning results.  For an assessment of your vehicle's condition and an estimate of the cost to fix it, please contact us or get an Online Estimate today.

Does CCC work with my insurance company?

At CCC, we can work with any insurance company, but we're on your side throughout the process, unlike most autobody centers.  Most insurance companies will try to cut corners by giving a lower estimate than is needed to adequately repair your vehicle.  We actively negotiate with the insurance company on your behalf to get your vehicle repaired and paid for.

Can I bring my vehicle in for an estimate any time?

Absolutely.  Feel free to bring your vehicle to us at any time for a damage assessment.  It may take up to an hour to generate a full report, depending on the extent of the damage.  We encourage our customers to call us in advance to schedule an appointment, as this reduces your wait time and ensures that we have time to inspect your vehicle in detail.  You can also get an Online Estimate.

Can I get an estimate over the phone?

Unfortunately, no.  Auto body repair work deals with both the structure of your car and the cosmetic surface-level details, and all of this must be inspected visually, in person, to accurately determine the extent of the damage and the needed repairs.

Will you be able to match the paint color on my vehicle?

Yes!  Our technicians are very experienced at mixing paint to match the factory color of your car.  Keep in mind, though, that if the paint on your car has faded noticeably with age or has begun to flake off, you may see a difference between the freshly-painted section and the rest of the car—the new paint will be brighter, cleaner, and shinier.

Will CCC help me get a rental car?

We can definitely help you get a rental car, if your insurance policy covers the cost of a rental.  This will vary depending on your policy.

How long will it take for my car to be repaired?

The time involved will depend on the amount of work needed to repair the damage.  We will provide an estimated time of completion during the estimate process, after we have inspected your vehicle.  We work to ensure that all repairs are completely as fast as possible without sacrificing quality workmanship.  We encourage our customers to review our process to learn more about the steps involved in making repairs.